H2H Leaderboard Not Updating Rank

I have filed 7 cases on this now. EA HELP lied at first. Saying the problem was fixed on October 11th with an update and said I should make sure I had downloaded update. I checked even though I know all updates on my PS4 update automatically. And not only did I receive an update on October 11th but no one on my friends list did either. Now I'm been told that there is no more information on the problem. So you sold a product that doesn't work properly. And that since it's been 2 months I'm  gonna assume you can't fix. i would like a full refund on the game that i spent $100 buck on and a refund on all the packs i bought. ea is turning into scam artists. by selling defective software. i'm sure i'm not the only one who would just prefer a refund at this point. ea didn't have to offer a ps4 version of madden 25 especially if they weren't going to maintain their software. by selling us this damaged game you are committing fraud. and a refund is the only option. 

(cm edit - removed caps)