Forum Discussion

34dunk's avatar
7 months ago
Solved

I always get “Connection Lost” on MUT 25

Hello, whenever I go to ultimate team and play my first game of the day, I get disconnected from EA servers. I then have to restart my game to go back to ultimate team which is bothersome. This happens every time I play ultimate team such as solo battles, solo seasons, h2h, etc and I want to know if it’s a problem on my side or the servers.

The error message says “Connection Lost”

You have lost your connection to PlayStation Network and thus lost your connection to the EA Servers. You will be unable to access any online features until you reconnect. See www.ea.com/unable-to-connect for further information.

My PSN: level-region3

7 Replies

  • 34dunk's avatar
    34dunk
    7 months ago

    @EA_Illium Thank you for your response! I tried to restore license and so far I think it’s helping. If I continue to encounter errors how would I be able to do a power cycle on ps5? Other than that I have tried everything else. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 months ago
    Hi @34dunk, Yes if the message returns, give a power-cycle a try first and let us know if it keeps up!

  • 34dunk's avatar
    34dunk
    7 months ago

    @EA_Illium  

    Hello, I wanted to inform you that this error just happened again when I was playing a solo battle on MUT. This error happens most of the time when I play my first game of the day whether it’s H2H or solo seasons/battle. I get the error then have to restart the game. I tried the power cycle as well but that didn’t seem to help. 

  • dunndottashotta's avatar
    dunndottashotta
    Seasoned Rookie
    7 months ago

    Hello, I have been having the same issue since this game dropped.  I have about 5-6 games DNF a week at least due to server disconnects.  I have done power cycles and clearing caches and making sure my console and game are updated and my console is hardwired.  I don’t play H2H much, practically never so if solo battles and solo seasons are constantly broken there’s no point to owning this game let alone playing it.

  • luke5181's avatar
    luke5181
    6 months ago

    I have the same issue and it just started yesterday. I can't play a single MUT game without being kicked from the servers... No other issues at all with any other games.

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