Madden 25 Our servers cannot process your request at this time.

My daughter will give me that later.

I will also try taking the console to a friends or logging in on another console and see what happens.

If nothing, what are my options?

@SlapShotSal 

If her account can access MUT, this would be account related. In that case, it would be best to open a case with an advisor by following the instructions here.

OK. Thank you.

@SlapShotSal 

You're welcome. If you get a chance though, try the alternate DNS settings. It's very easy to change back to what you were using before.

I did change the DNS to the ones in the link and also the Google one (I use Google Fiber so I was hoping). Neither changed anything.

I will try getting phone to connect as hot spot (strange as I use it for my pc when out of office).

And try with another PSN ID (even if I have to make a new one)

@SlapShotSal 

Thanks for trying. At this point, it would be best to contact an advisor. Unfortunately, I'm out of ideas other than this being an account issue. They may have some other suggestions. You could also try contacting your ISP to see if they are noticing any issues. It's a longshot, but you could check to make sure your router's firmware is up to date as well.

I’m going to make a new PSN account later tonight and see.

Checked router and even restarted it.

If on my end, I would think I would have the same issues in CFB 25 and FC24 Ultimate Teams? But not the case as I’m playing both.

@SlapShotSal 

Not necessarily. I've seen this same thing happen on FC in the past. In most cases, it was an ISP issue. If you can connect through a mobile hotspot, that's what it is since you're able to connect fine on a totally different network. FC and CFB don't share the same servers. Your connection is routed differently for both. It's possible something is blocking the connection to CUT. If the other account connects fine, then it's an account issue.

Hope you had a nice holiday weekend.

OK, so I changed DNS and nothing happened.

I started a new PSN profile and new Madden profile and nothing happened.

When I went to help about connection issues, it took me to a connection test that had to do with FC24. Can you lead me in my next steps?

I have the same issue and no one here has helped and "creating a case" didnt do anything either. Just delayed responses and no action or idea about what is happening. Sucks because all i have this game for is for the online MUT H2H and cant even play that

@SlapShotSal 

Unfortunately, I'm out of ideas. I really don't know why you can't access MUT. The best I can recommend is contacting your ISP to see if they can help.

@westiferr 

If you can get into MUT, create a new lineup and use that instead. Don't edit an existing lineup. You need to create a new one. Another possible solution if you have 64 players on your roster is to remove one so you have 63. 

I did reach out to WebPass. They said they will check into it.

They of course threw it back to you (EA) and said probably on server end.

I guess if I can’t get resolved this week or so, I’ll seek a refund. It’s a shame as I was enjoying the game.

*****sorry this came from new account I opened up.

I did reach out to WebPass. They said they will check into it.

They of course threw it back to you (EA) and said probably on server end.

I guess if I can’t get resolved this week or so, I’ll seek a refund. It’s a shame as I was enjoying the game.

@SlapShotSal 

Thanks for trying that. This is obviously very unfortunate. If I come across any other potential resolutions, I'll let you know. 

@Madshr07 

Please see my response here farther up this page.

@Madshr07 

There currently is an issue with solo battles that is being investigated. Let's wait until that gets resolved before continuing to troubleshoot this. 

It does seem like quite a few are getting same error message. Wonder if common thread?

I have deluxe edition with early access. Played since day one and lost service on Aug 20.

@Madshr07 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

@SlapShotSal 

What is unusual about your issue is that you can't load into MUT at all. The others are getting this error after loading into MUT.

@Madshr07 

That's not something we can check. It seems that something is blocking your search. Take a look at the network settings on your PS4 and let me know what it says for the NAT. Also, as a test, try switching your connection to use a mobile hotspot. Then, restart MUT and see if you still get that error. Again, this is just a test and not meant to be a permanent solution if it works.

@Madshr07 

That's fine. You just don't want it to be Type 3. Did you also try using a mobile hotspot?