Hey, folks
If your premium pass is showing locked and not giving credit, etc. We need the following:
Platform
EA ID
If PS (PS4 or PS5) version downloaded
PSN ID/Xbox Gamertag ID
The screenshot showing Premium Pass locked
*marked as solution for player visibility - EA_Barry
So what are you guys doing for the people that have the Ultimate team lineup glitch ! Where now they can’t acces their lineup because when they do it kicks them out along with an error message. That is unfair because me I have spent over a thousand dollars building this team and I do not want to start over. Anyone experiencing this if they don’t resolve your issue it’s best to contact an attorney and get your moneys worth. Unless EA decides to fix the bug or refund you your money
Community ManagerTriggsx7 That would be entirely up to the studio team for each game. CMs and support have no actual bearing on things like compensation for players. I completely agree with you, it would be very unfair to have to do that. Ive sent this up to have looked into. There are different factors in this one - Special players - upgraded abilities - corrupted l lineup - and corrupted downloads. The only main consistent cause would be the Genki players and upgraded abilities on players in the line up. As for what will happen, that is something the team will have to decide on and let players know about.
So should I remove the Genki players out my lineup and see if that helps ? Cus honestly I don’t wanna lose my UT
