Missing Rookie Premieres and Crossover Rewards

Loged onto madden durring final .I it's of superbowl and wet through defense and offense to see what changes needed to be made a d poof it tells me I have a gap on defense, I go through my players to find out my lvl 95 ovrl Ray Nichske is completely gone from my binder, after chatting with support until almost 1 am I'm informed it's still there on my account and it could be a glitch. I follow all steps to renew license , log out and back in and it's still not there! I've spent too much money every year on this game and this is the last straw, lost my franchise last 2 madden ago and I've had it. They take players to make you buy players.