Missing Rookie Premieres and Crossover Rewards

This is beyond frustrating, people like me spent real time, hours and hours and or money to get these items. This is unacceptable for any business to be this nonchalant about a MAJOR mess up and issue. Seems to happen every year, this should be something that is fixed before anyone leaves the office, bundles for significant amounts of money were advertised to get these items in madden 24 with the impression they would be on your account day one in madden 25, it didn't say in the bundle we would be waiting weeks on end and feel like an afterthought for spending money. EA help sends me here, here send me to EA help, there is no action done. This is simply unacceptable. Then there is also the ultimate alumnis which are the exact same thing. Someone from EA please respond because this is not right. This is not a good look and I know im not the only one having this happen. It's the majority of players and is an awful way to treat paying customers.