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Mrlatoure's avatar
Mrlatoure
New Traveler
8 months ago
Solved

MUT - Can't do anything in Zero Chill

I can't do anything in ZERO CHILL.  When I try to do a set the game crashes.

When I try to play a Zero Chill challange, the game crashes. 

Can you please push out the update to my game again please, because it crashed everything! 

Please help!  I'm a new content creator and I can't do ANYTHING.

The error is attached.  The same one everyone is getting, "The Server Can't Process your request at this time.  Please try again later."

All you need to do is push out the correct update to the game.

  • EA_Kent's avatar
    EA_Kent
    8 months ago

    Hey everyone, 


    Thanks for reaching out to us about this. 


    The issues that were happening specifically with the Zero Chill Sets should be fixed now. To help prevent confusion with any other future issues that might pop up with Sets, I am going to lock this thread. 

    We appreciate your patience while we were working on getting this figured out. 

7 Replies

  • Product: Madden NFL 25
    Platform:PC
    Please specify your platform model. EA app - PC
    What is the AMD or Nvidia Model Number of your graphics card? RTX 4080
    Enter RAM memory size in GB 32 gb
    Date/time issue occurred Noticed today
    What type of issue do you have? Gameplay
    Which mode has this happened in? Ultimate Team
    Which part of the mode? Competitive Pass
    Summarize your bug Adding a card to a zero chill set gives server error and kicks me out to main menu. Does not matter how I try to do the set - add a card to the set, from the sets tab. Other sets work fine. Solo battles just gives the score screen - cannot play.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Provide a upload link that accepts a large enough file and I will be happy to record it for you.
    What happens when the bug occurs? Adding a card to a zero chill set gives server error and kicks me out to main menu. Does not matter how I try to do the set - add a card to the set, from the sets tab. Other sets work fine. Solo battles just gives the score screen - cannot play.
    What do you expect to see? I do not intend for this to sound rude or mean. I feel this is constructive criticism. I except solo battles to be playable, if this is not possible I expect to be provided the rewards and objectives this mode provides. When I input cards into a set I expect it to work as intended. When the sets do not work the player has wasted not only time acquiring cards they had no intention of using, but the item they intended to get by making a set item is unusable sine you do not have it, and they are out the resources they invested. If they were aware of the issue they could have better used them elsewhere. Fixing the issue even if it only takes 24 hours does not do a thing to compensate the player for the the time they were disadvantaged due to the bug. Addressing that fact would go a long way towards alleviating players frustration.

    Zero Chill sets not working Solo Battles down

    Adding a card to a zero chill set gives server error and kicks me out to main menu. Does not matter how I try to do the set - add a card to the set, from the sets tab. Other sets work fine.
    Solo battles just gives the score screen - cannot play.

    Adding a card to a zero chill set gives server error and kicks me out to main menu. Does not matter how I try to do the set - add a card to the set, from the sets tab. Other sets work fine.
    Solo battles just gives the score screen - cannot play.

    I do not intend for this to sound rude or mean. I feel this is constructive criticism.
    I except solo battles to be playable, if this is not possible I expect to be provided the rewards and objectives this mode provides.
    When I input cards into a set I expect it to work as intended. When the sets do not work the player has wasted not only time acquiring cards they had no intention of using, but the item they intended to get by making a set item is unusable sine you do not have it, and they are out the resources they invested. If they were aware of the issue they could have better used them elsewhere. Fixing the issue even if it only takes 24 hours does not do a thing to compensate the player for the the time they were disadvantaged due to the bug. Addressing that fact would go a long way towards alleviating players frustration.

  • I am trying to complete the zero chill 93 overall Kyle Hamilton set, which requires 5 90 zero chill overall cards. Every time I attempt to add the 3rd 90 overall set, i get an error message and it takes me back to the main menu. 

    also, I purchased the premium pass for zero chill. The next time I went into the zero chill field pass, it’s asking me to pay for it again or pick the free pass. 

    please address these two items. 

  • ChuckyzBlazzin3's avatar
    ChuckyzBlazzin3
    Seasoned Novice
    8 months ago
    @maf1724 iam having this issue as well I need help plz ea make this right! I need to to complete my challenges in order to level up!
  • OORAH0311-04's avatar
    OORAH0311-04
    New Novice
    8 months ago
    @Bandit75238 exact same thing happens to me with all zero chill sets. I sold off certain position cards like Kirby ss so I could get Kyle Hamilton. Can put the 2 regular 90s in but soon as I try a 90 zc card boom, server error and kicked out of mut. Haven't had a problem with dolo battles though.
  • JLeeisfree's avatar
    JLeeisfree
    Seasoned Newcomer
    8 months ago

    I have the same issue. I sold off cards to get Kyle Hamilton and it just kicks me every time I try to complete the set

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey everyone, 


    Thanks for reaching out to us about this. 


    The issues that were happening specifically with the Zero Chill Sets should be fixed now. To help prevent confusion with any other future issues that might pop up with Sets, I am going to lock this thread. 

    We appreciate your patience while we were working on getting this figured out. 

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