Forum Discussion

hellerbat's avatar
hellerbat
2 months ago
Solved

Season 4 Premium Pass is locked or broken

Since today's update Season 4 Premium Pass is locked or broken and is asking for me to pay again for access and previous playing history.  Seems to be a problem with all platforms.  See X = Twitter c...
  • EA_Kent's avatar
    EA_Kent
    2 months ago

    Marking as solved only for visibility. We are currently investigating this issue. 

    Hi everyone, 


    Thank you for sharing your info!

    We are currently looking into the issues with the Premium Field Pass, and we are working on getting it fixed as soon as we can. 

    Just a note, this is only a visual issue. The Premium Field Pass has not been removed from the account, and the purchase prompt won't actually allow a duplicate purchase. If you attempt to buy it again while already owning it, the prompt will disappear and no points would be deducted. 

    We appreciate your patience while we're looking into this. 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
2 months ago

Hi everyone, 

We appreciate you reaching out about this. 

When you've got the chance would you mind sharing a bit more info so we can pass this along? 

  • Which platform are you playing on?
  • What is your Xbox Gamertag, PSN ID, or EA Account ID? 

Thank you! 

shogun4775's avatar
shogun4775
2 months ago

Im on Xbox 

Glitchgod187

EA account is shogun4775

same problem as the others. I have already paid for the premium.  After the update it is asking me to purchase again. I can’t see objectives or get what I should from new offers. 

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