Unable to Accept Requests in MUT
I can’t play anything in ultimate team. it keeps saying can’t accept my request or something. i’ve tried restarting my xbox and router. i’ve been playing all night and it randomly started
Forum Discussion
I am having the same issue. Anytime I try to play a game in ultimate team I get an error message saying, “Our servers can not process your request at this time.” The issue is only in ultimate team.
EA_Shepard
Community Manager
Community ManagerTwright3r44 Are you getting an error when you enter UT or when you play matches in any mode or a specific mode? Not getting in is different than getting that error in or starting a match.
I am getting an error when trying to play matches, whether it’s challenges or head 2 head.
- EA_Shepard
Twright3r44 Gotcha. Can you take a screenshot of your lineup for me? Both off and def?
Which platform are you on?
Wired or Wireless?
Are you entering challenges directly or going into UT first? For example, when on the main menu, do you click UT/Roster Revolution/Ultimate Legends
Obtained new (Special Versions) of players or upgraded any abilities before the error started? EA_Shepard i am having this same exact problem …. it’s been 5 days now ! and honestly i’m so over and tired of dealing with this error problem i keep having 1-2 times a month i spend / spent so much money on building my ultimate team … i literally buy new cards every other day just for me not to use and play with the new cards i get for 5 days ! this is not the first or 2nd time this happened ! i’m to the point where i’m about to just ask for a full refund for my ultimate team .. and spend my money else where ! i’m tired of not being able to get on madden and play with a team i spend my hard earned money on ! can i get help pls asap??? i have not played with my ultimate team in 5 days ! … & please don’t try to say it’s maybe a connection issue or anything else…. i tried deleting and reinstalling the game , i tried restarting my router , i even tried waiting and being patient and it’s been 5 days ! .. if i can not get my problem fixed today ..! i would love and appreciate if i can get a full refund … (every) penny back that i spent on building my ultimate team please and thank u ! i’ll be waiting for a response today to help me
- EA_Shepard
andrebrown05 Hey, man—I know this is a frustrating one. It happens way too often, and I can tell you that 4/5 of these are not connection-related at all on your internet. Some may be network-related (some), but for the most part, it is a file, card, upgrade, etc.
I have to run the basics with you just so I know what is happening on your end. We aren't going through the whole "Did you turn it off and on?" We all know you did, lol, so we are good there.
Toss me the basics so I know:
Which platform?
Old-Gen or New-Gen install?
Wired or wireless?
Just UT or other modes?
Does it happen in Matches and Challenges, or when specifically?
Have you updated your team with the special version of a player card within the last 5 days since it started?
Do any of the players have new upgrades or abilities applied?If you can, just break down what happened right before and after you started getting that error. I hate to have you repeat yourself, but I can rule out and test it on my end what it might be vs what it typically is.
