Charged Multiple Times – Ultimate Team Crashes, Missing Content

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Charged Multiple Times – Ultimate Team Crashes, Missing Content, No Resolution for Months

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I am reporting an ongoing issue with Madden NFL 26 Ultimate Team that has been happening for months with no resolution.

I have made multiple purchases in Ultimate Team. The game processes the payment immediately, but then crashes before the content is delivered. The result is simple: money taken, content not received.

This is not a one-time issue. This has happened repeatedly over an extended period.

What I have already done:

• Uninstalled and reinstalled the game
• Restarted console and network
• Verified purchases through my platform account
• Attempted to locate support channels (which are unnecessarily difficult to navigate)

Despite all of this, the issue continues.

The most frustrating part is the lack of accountability:

• Payments go through instantly with zero issues
• There is no clear, direct way to report the problem
• No automatic recovery of missing content
• No proactive support from EA

At this point, this is not just a bug—it is a failure in service. If a system can consistently take payment, it should be able to consistently deliver the purchased content.

I am requesting the following:

1. Immediate review of my account and transaction history
2. Delivery of all missing Ultimate Team content OR full refunds for failed transactions
3. Investigation into the crash occurring during/after purchases
4. A clear and reliable support pathway for issues involving paid content

This has gone on long enough. I expect a response and a resolution.

If other users are experiencing the same issue, I encourage you to report it here as well.