MUT 26 Head to Head Ranked Error

EA_Kent​ EA_Aljo​ EA_Blueberry​ ​ I made this post in the wrong channel so moving this post here.  Hoping this can be escalated because I’ve now been dealing with this MUT 26 Ranked RP glitch for nearly 2 months.

At the end of March, my RP became stuck despite continued wins, preventing me from receiving the Top Tier rewards, including the 99 OVR Legend Player Fantasy Pack. Support confirmed this was a known global issue and told me to wait for a fix.

The exact same issue then happened again the following ranked season, causing me to miss a second 99 OVR Legend Player Fantasy Pack.

I followed up with support last week and was told the global issue was already fixed, but my account was never corrected despite having active support cases open the entire time.

I followed up again today and it said my case was closed but then I was told they would look into and to be patient for a fix. That is the samething they have been saying since I reported the issue.

Platform: PS5
PSN: Bosssrisri
Case: #243363808
Time Zone: PST
Initial Date and Time the issue occured: March 29th, 2026 approximately around 2:30 pm PST.

Would really appreciate if someone could review or escalate this. Thank you.

If anyone else is experiencing  this please leave a comment!