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beasto69's avatar
beasto69
Seasoned Newcomer
2 days ago

EA baseless bans are the worst

I’ve recently been banned for coin distribution on MUT. I spend most my time playing the game on the menus doing sets or on the auction house. I was making a lot of coins with the changeover between Zero chill and playoff promo as the market as a whole rose. I had a total value in my club of around 15mil and about 7.5mil coins. My appeal for my ban has also been rejected without any explanation or proof at all. I see a lot of people in a similar situation with EA applying baseless bans. The fact that you cannt actually get in direct contact with the Tos team only the 1,000 character message with the appeal is an absolute joke, how are you supposed to establish an understanding of what you have or havent done or explain the situation in that little paragraph. I have played titles from fifa12 - madden26 and this is the first time anything like this has ever happened but its crazy to believe that they do not take any of that into account.

I am aware there isn’t anything anybody here can do about this, just pointing out how stupid the system is and how it is a great way to lose players for your games, also just as somewhere to rant about this. 

2 Replies

  • MaddenDadd's avatar
    MaddenDadd
    Seasoned Scout
    1 day ago

    As someone else who was recently banned, likely for a similar ‘reason’ as you, I couldn’t agree more.  Falsely accusing customers because an outdated bot claims I was selling coins, and then not giving a chance to actually talk to someone who can actually review my long history on the game, is not right, let alone for a large corporation like EA.

    I play the game, but the main reason I buy a new version every year is for the market and menus…I enjoy learning the market, taking some risks (without real-world negative implications when I make a bad investment)…and mostly, I enjoy the challenge of staying atop the coin leaderboard as a no money spent player.

    There were make rights on a Zero Chill LTD pack, so I bought the ZC LTDs when they fell, and began selling them for the prices they were selling for before the make rights when inventory was drying up during the beginning of the Playoffs promo. I can’t think of any other reason the system thought I was distributing coins.  Then again, how could I know…all we get is a blanket automated email that explains nothing.  I have zero reason to distribute coins.  Heck, if I really wanted to sell or transfer coins, I know there are ways to do so, but I still wouldn’t go that route as I wouldn’t want to risk being banned in the first place. And, it’s simply not in my nature to cheat or take advantage of other players - I’m too old for that crap.

    I’ve been playing MUT for 6 years and have been banned twice now. Luckily on the first one I was able to get through to someone and actually go over what happened, so hopefully sooner than later I will be able to connect with a human again to review this case and get my coins back, and be able to use the auction house again. 

    I’ll submit appeals and hope for the best…if they insist on falsely banning me after my efforts, I’ll have to reconsider taking another break from the game again until the outdated tech they use to falsely ban people is fixed. 

  • beasto69's avatar
    beasto69
    Seasoned Newcomer
    1 day ago

    Yeah, 100%. I think the make rights is probably what has done this for myself as well. Investing in Kyle Williams for example at 450-480k and selling off closer to 900k. This is just one of the many examples. I only bought the game at the beginning of December and had done pretty well for myself with some aggressive trading strategies, but like you say its more so for the market interaction without any real world implications. When a huge company like EA who have literal economists working for them cant grasp the idea of buying during high supply and selling when their is high demand, just to start banning people who use the market to their advantage,  it shows how much they care about the end user. 

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