SNIPING IN THE AUCTION HOUSE ?

I dont even use the companion app. All i did was buy cards a bit lower and sold them a bit higher. Typically a 2-3K profit thats all. Occasionally i can snipe a good one and make 5-10K on a card but that is rare. It does add up however. The account that got banned i made about 1.3 million sniping cards. Ive had some people talk to me that got banned that spent upwards of $2000 and got 8 million coins wiped and got zero remedy. I cant imagine spending that kind of money on a video game only to get banned. Its crazy. I think the thing that drives me crazy is that EA doesnt even explain why they do what they do, no explanation at all. They act with impunity and there isnt much we can do about it. I remember a couple years ago you could actually speak with a human but they have since taken away all manner of communication that isnt automated. I cant wrap my head around why a company treats its customers like this. Rockstar conversely just gives you a million dollars on GTA5 just to keep you playing. Until the NFL enters into a deal with another company it will only get worse as EA basically has a monopoly on NFL video gaming and can do what they please, knowing that every year we will still buy basically the same game with a new wrapper on it. So the question is who are the REAL dummies ? US