Connectivity Error

I was in a Madden game for my 73k snow and was kicked for griefing. I did not grief though. My screen froze and i couldn’t call a time out. You only get one chance at this run so i would like to receive makerights or a new tier 3 token to complete my run. Support told me they can’t help and I’d have to reach out here. I was winning 26-7.