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Meemz91's avatar
Meemz91
New Novice
2 days ago

HELP

An unexpected game shutdown was detected. Please relaunch the game or contact EA Help if this continues. (0xFFFFFFFF)

 

Session ID: gy9nUnDh67fxj4zq483KGmb+GAVlsZDom5Js76WTwNuf278m

Previous Session ID: 0H0xVSCwuuHx3I7q5M3KGI7CmqrhcxXs2xuQeMYicl8cVFL/

Previous Service Session ID: 0H0xVSCwuuHx3I7q5M3KGI7CmqrhcxXs2xuQeMYicl8cVFL/

6 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Meemz91​ 

    Click into the game on EA app, then click Manage, Repair. Let that process finish then reboot and retry playing. If you continue to see an issue, please generate a Dxdiag report and post that here. We may be able to suggest some troubleshooting steps. Thank you. EA_Barry.

    DXDIAG

    If you happen to be playing via Steam, verify your files as follows: STEAM VERIFY FILES

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Meemz91​ 

    Thanks for the file. It seems you have issues unrelated to Madden 26 specifically. I have some troubleshooting steps: 

    1. Disable XMP/EXPO completely and run the RAM at default speed.
    2. Remove any CPU undervolt/overclock or similar tuning.
    3. Run MemTest86, preferably several passes.
    4. If MemTest86 reports errors, test:
      • one RAM stick at a time,
      • each slot where practical,
      • then the full kit at default settings.
    5. Update BIOS and chipset drivers.
    6. Repair Windows:

    DISM /Online /Cleanup-Image /RestoreHealth

    then:

    sfc /scannow

        7. Temporarily remove/disable third-party low-level software, particularly hardware monitoring, RGB, motherboard utilities and antivirus/security software.

    Let us know how you get on with these steps. Thank you. EA_Barry.

  • would i have to do whats mentioned above if i purchased Madden 27? or would the settings i currently have be okay with that game

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Meemz91​ 

    As any issue you currently have is not specifically related to Madden 26, you will see the same occurrences with Madden 27. I know that is a lot of troubleshooting but try each step, testing after each. You may not need to go through all the steps I posted. Thank you. EA_Barry.

  • Meemz91's avatar
    Meemz91
    New Novice
    14 hours ago

    I have figured it out. Thank you. Didn’t need the trouble shooting steps. In fact all I needed to do was close the program on the bottom right where it tells you the time and date. Thank you. Just incase you come across it in the future 

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