Forum Discussion

Upgrade To Teen Account Not Working?!

When I Input A Email, For The, “ Upgrade To Teen Account” It Won’t Let Me Click “Next.” Ive Tried My Email, And Another Email Of Mine And Nothing Seems To Work. When I Click “Next.” It Shows I Clicked It Because It Changes Color Upon Clicking But Never Changes Screens Or Does Any Further Change.

 

Xbox Series X.

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey 0126201201262012​

    In order to upgrade from a child to a team account, the account owner must reach the minimum age requirement for the country they reside in as per this page. If you meet the age requirement but the change isn't implemented after going through the process, please contact EA Support and the team there can work with you to resolve this. Please allow time for the request to be processed, it might be worth clearing cache and checking your internet connection to ensure it isn't a connectivity-induced lag. Thanks! 

Featured Places

Node avatar for Madden NFL 26 Technical Issues

Madden NFL 26 Technical Issues

Need support with tech, connectivity or performance issues in Madden NFL 26? Join us to discuss troubleshooting.Latest Activity: 4 minutes ago
1,073 Posts