Completing a Set Will Freeze The Game

Note that even in the set screen, once you complete the set, it now leaves you in the same set screen and sometimes shows items you no longer own as if they are still in the set. Hopefully you have the ability to go here yourself and run tests...

Thank you. Could you please share some additional information with us?

• Gamertag
•  Platform
• Name of the set you are completing
• Any specific Item causing the error
• Error message you receive
• Recent timestamp (Date, Time, Timezone)

Thank you for your help!

- Lager4
- PS5
- Gametime (all do the same thing...)
- Just tried adding a 82 Gametime (Mack Hollins) item i purchased directly from the item into the 84 Gametime set, and the screen goes blank (no error message). Hit circle to go back, nothing happens. Hit circle again and it asks if i want to leave ultimate team. I say i do, nothing happens. 
- 09/04/25 @ 4:49pm EST

For me, it's only happened with the Game Time 82 OVR and 84 OVR sets. Every time, though. Game freezes, but the R3 for EA Connect still works. No other buttons do. Have to close the game and restart it. 

Edit: I'm on PS5 

Nothing has changed...still forces a restart when I try to add a card i buy from the auction house when i immediately go to the item menu, click add to set...goes to a blank screen and i have to restart. So fun.

same thing with my madden26 ps5, completing a set freeze's the game and have to restart app!

EA_Pulsar​ - i thought the server maintenance this morning would address this, but the issue remains. Did you use my feedback - was it helpful? What's the deal here?

Hey everyone, 

Thank you for the info you've shared with us so far on this. There was something else I was hoping you could confirm for us when you've got the chance: 

When you try to complete the set and the game freezes, does it actually register the set as completed, or does it still show it as incomplete when you get back into the game? 

Thank you!

EA_Kent​ i just tested this using a gametime 84  -bought it from the auction house and from the item menu, choose add to set. it kicked me as usual.  closed app. reopened, item is in my binder - was not added to the set

I’m running on Windows 10 w/Nvidia 3060
This occurs when completing a set from the “Sets” tab in the item manager. 

Theory: When you no longer have enough items to complete a set from the result of completing a set, upon return to card select screen, app will hang. 
Steps to reproduce:

1  Analyze the available sets vs. the cards in your binder to find a set you can complete in an effort to reproduce this defect. You are looking for a set where you have just enough cards to complete it just one time. 

 2 From the “Sets” tab in the Item Manager, hit (A)to open the set you have selected to complete.

3 Verify the cards you are expecting appear as the cards in the set preview selection and hit (X) to complete the set.

4 Opening the rewarded pack or deferring to open later does not affect this behavior.  So Step 4 is your option. 

5 Hit (B) to return to card select screen.  
Result: Soft app hang.
Application continues to run, however no further input from user is honored. 

Expected Result: User can continue to use inputs to control application.

 EA_Kent​ EA_Shepard​