Did not receive Stocking Stuffers Bundle

I purchased $75.00 worth of madden points (8900) yesterday evening. I intended to use all of those points on the 8900 point Stocking Stuffers Bundle. I went to purchase the bundle, confirmed bundle purchase, and got error coded to the dashboard. I went back into Madden ultimate team and saw I had no Madden points, no new packs from the bundle, and no new cards in my items. I’ve followed all trouble shooting issues according to your support page, including restoring licenses. I talked to an agent and they told me to post this in this forum. They did not help resolve my case. 

 In short, I purchased and received my madden points and then purchased the bundle that I did not receive due to an error code (no proof since PS screen recording wouldn’t record prior to getting dashboarded). This bundle is only available for purchase once, and the evidence that I never received the bundle is that there is still only one remaining bundle left to be purchased in the store.

 Can any staff member reviewing please help me obtain what I purchased?

Thanks