EA Fix Your Tournaments

I'm just playing one of the PlayStation tourneys and I'm doing pretty good. I end up winning three games in a row, so I'm feeling pretty good. Then I go into the waiting room for semi-finals. I end up getting put on a waiting screen for 30 minutes. Then after all that I end getting a message saying. You're out of the playoffs which is delusional, considering my opponent only got 1 Touchdown in the full tournament before our match moves on to the finals. I would also like to point out that this is not the first time this has happened. First time I let it slide, but this was for a reward.