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DalonF's avatar
DalonF
Seasoned Newcomer
2 months ago

Madden 26 Auction House Ban

Hello, I was mistakenly banned from the Madden 26 auction house for purchasing a card through the auction house and reselling it at a higher price. Consequently, all my coins were removed from my account. I also use the companion app, but I’ve never used it for coin distribution. My only use of the app was to purchase a single card while I was not on my console, which was a couple of days ago. My initial appeal was unsuccessful, and I’ve now submitted a second one. I’ve invested a significant amount of money into my account, and I’ve never purchased coins through a website or via coin distribution. If you could assist me in resolving this issue, I would greatly appreciate it.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. I'm sorry to say, we can't help with bans over the EA Forums. You'll need to submit a dispute with Terms of Service to have them investigate the ban to see if it can be overturned. Instructions for that can be found in this article. Thanks!

  • Wait, how is it against the rules to buy a card and then sell it for more? Isn't that just good business? (To be completely clear, I've never done that myself. I'm brand new, so I've only bought cards I intend to use so far. But this is something I wouldn't have ruled out doing in the future, so I want to understand if it's against the rules.)

  • DalonF's avatar
    DalonF
    Seasoned Newcomer
    2 months ago

    I swear I’ve never bought coins but I guess the automated system thought I was “farming” and I wasn’t. Their average price on the card system is broke. If you don’t sell the card for that price then it’s a ban

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