Missing content

I've contacted multiple times about my tier 3 completion reward from position heros was not rewarded and if happened twice and a 95+ flashbacks choice pack. I've spent hours on this game and did the position heroes event twice for the same thing to happen on the last game I just want my packs. Im apart of the madden community I report issues when theirs a problem for example yesterday when the new packs dropped one was missing from the store and was also showing the wrong price and when you guys were made aware it was fixed instantly ive been waiting weeks for my problem to be resolved and nothing I go to the ea help and talk almost everyday trying to figure it out and nothing so now im being directed here to the forums