PRE ORDER ACCESS REWARDS AND TEAM PASS GONE

I pre ordered madden and paid for both season 1 pro pass and team pro pass. It made me pay for it twice. i used the madden points that came with pre order and when earlier access was over, it made me pay for all of it again! But failed to give me any of me prenorder and team pass rewards!  When I go to my team pass all of the premium items that I PAID FOR are still locked! I also do not have any pre order backgrounds or badges thay I had on my player card during pre access. I SPENT OVER 200 DOLLARD ON DAY ONE AND HAVE NOT RECIEVED ANYTHING ADVERTISED TO ME. THE GAME MADE ME PAY FOR THESE PASSES TWICE AND HAS FAILED TO GIVE ME WHAT IS OWED TO ME. I WANT MY GET RIGHT EA!!! THIS IS REDICULOUS EVERY YEAR YOU DO THIS AND EVERY YEAR I FALL FOR THE SAME PROMISES. GIVE ME WHAT I PAID FOR!! AND NOT IN 5 UPDATES, I WANT IT NOW!