Re: Missing Preorder Content

Disappointed…

Dear EA Community Manager or Whoever else may read this. 

I pre-ordered the $149.99 Madden NFL Deluxe edition, specifically for the 80 S1 Jalen Hurts reward, as he’s my son’s absolute favorite NFL player. My son has been battling a bad illness, and I splurged on this to bring him some joy, Jalen is by FAR his favorite player in the NFL. Yet here we are WEEKS later, we still haven’t received the promised reward. It’s crushing to see his excitement fade, especially when this was meant to lift his spirits. Please somebody help me and my son and make this right for him.