STILL WAITING A MONTH LATER EA!! Nothing has been done!!

I have made many post addressing me playing last 2 events and either using coins or vouchers to play in the events and getting wins and starting me over at free level and taking my coins and not receiving any awards. That was a MONTH ago with zero chill and you guys have not still tried to contact me or make it right on behalf. I’ve did everything and STILL NOTHING!! The support chat is not real people and said wait patiently a MONTH AGO. 

Now today in the playoff event the samething happened again with me being able to pay 1000 vouchers and I won but it started me at the free entry not the paid. Once again a waste and nothing has been done at all and no update at all within a month. There’s no way it should take this long we are wasting time and money for absolutely nothing and can’t even get a simply reply to address situation from a real person. I have screenshots showing. Im starting to think that no real people are replying to this is jus all automated because no way I’ve had to make these many post or contact support after being so called ESCALATED and nothing has happened at all and continues