Ultimate Team completely unresponsive on Xbox (can’t click or access)
I’m playing Madden 26 on Xbox and as of today I cannot access Ultimate Team at all.
The Ultimate Team option is completely unresponsive — I can’t hover over it or click it. Other game modes and menus work fine, but Ultimate Team is not selectable in any way.
I’ve already tried:
- Restarting the game
- Restarting my Xbox
- Reconnecting my internet
Nothing fixed the issue.
EA Support told me this may be a “merging issue” and that other players are experiencing this as well. It sounds like an account or server-side problem, not a local issue.
Platform: Xbox
Is anyone else experiencing this? Would appreciate any updates from EA on this.
Hi there. Thanks for reaching out. I'd like to make sure you're properly power cycling your equipment. Please follow these steps:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again
If that doesn't help, try clearing the personal saved data. Here are those instructions:- Hit the Guide button on your controller
- Highlight the Madden 26 icon
- Hit the Menu button. It's the small one to the right of the guide button with the 3 horizontal lines on it
- Choose Manage game & add ons
- Go to Saved data
- Delete the file with your gamertag on it
Something else that may help is clearing local saves. Help with that is in this article under 'Free up hard drive space'Let me know what happens. Thanks!
