EA_Mio this issue is not resolved. My 2nd appeal is still in process.
I feel there are fundamental issues with the appeal process. EA never gave me a specific reason or evidence for my ban or the ban appeal investigation. They also didn't offer any guidance on what to show in my next appeal to get it resolved. The whole communication seemed very cold and scripted, and I don't believe a human actually reviewed the case. I need to be able to chat with the appeals team reviewing my case so I can get it resolved.
Please escalate my issue with the appeals team to get resolution.