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OhLookADeliMeat's avatar
OhLookADeliMeat
New Novice
4 days ago

Madden 27 and 26 Hard Freezes my entire PC

When I get home, I can post my computer specs, but just for clarity, too, College Football 27 works like a dream on my PC. Not even as much as a lag or stutter at any point in my 100+ hours so far. 

Madden 27 (and I later tested Madden 26 through EA Play) hard freezes my entire PC to the point I have to full hard restart it. Can't task manager, cant close out of Madden, whole system freezes.

I for the life of me can't find another instance where someone has dealt with this full hard freeze. Maybe a crash but not a full system lock up.

I tried reinstalling Anti Cheat, verifying files on Steam, reinstalling, lowering settings in game. borderless windows. I installed a new bios on my motherboard so its completely updated, reinstalled drivers and still randomly, in menus and in game it will freeze within 5-7 minutes of the game starting up.

The fact I can run CFB27 and games like Kingdom Come Deliverance 2 on max settings, I'm confident my machine has the baseline to run this game (i realize a certain part/brand might be an issue specifically for madden maybe, but if theres no issue with CFB27 seems weird it wouldnt work with Madden).

5 Replies

  • Madden NFL 26 and Madden NFL 27 completely freeze my entire PC at random moments, including in menus and during gameplay.

    PC Specs:

    Windows 10

    AMD Ryzen 7 3700X

    AMD Radeon RX 6800 XT 16GB

    32GB DDR4 RAM

    MSI MPG X570 Gaming Edge WiFi

    AMD Graphics Driver 26.9.2

    AMD Chipset Driver 8.08.12.551

    2560x1440 60Hz monitor

    Steam

    When either game freezes, the entire computer becomes unresponsive. The mouse, keyboard, display, and audio all stop working. I have to force-restart the computer. There is no blue screen or new crash dump.

    College Football 27 runs perfectly on Ultra settings.

    I have already tried clean graphics driver installation, chipset updates, BIOS updates, reinstalling the games, repairing EA Anti-Cheat, disabling overlays, verifying game files, changing graphics settings, testing XMP on and off, and checking Windows Event Viewer.

    Both Madden games continue to cause identical system-wide freezes.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    4 days ago

    OhLookADeliMeat​ 

    Since you have already tried some troubleshooting steps, could you generate a Dxdiag report and post it here? There is error reporting and diagnostic info in that file that will help us to troubleshoot with you. 

    DXDIAG How to

    Thank you, EA_Barry.

  • Register250's avatar
    Register250
    Seasoned Newcomer
    3 days ago

    I have had the same issue on madden 27. It freezes my entire pc at random times. Cfb 27 works fine and every other game I own does as well. My pc specs are a little different but meet the minimum requirements for sure. 
     My pc specs are 

    AMD Ryzen 7 5700G

    AMD Radeon RX 6600XT 8G

    16gb ram 

    it’s frustrated because I’ve tried just about every troubleshooting guide I could fine with no success 

  • OhLookADeliMeat's avatar
    OhLookADeliMeat
    New Novice
    3 days ago

    I've attached the file, I hope I did that right, unsure if I could do that at any time or if i needed to be running madden/post freeze madden. I just did it the first time restarting my machine.