Trick or Treat CPU Event Level 4 Crashes on Launch

UPDATE: Additional Testing Confirms Level 4-Specific Failure

Platform: Xbox Series X
Game: Madden 2027
Mode: MUT → MF: Trick or Treat CPU Events

Original incident — October 22, 2026, approximately 1:30 PM ET

1. Selected “Lv4 FINAL: ABYSSAL PARKWAY #1988.”
2. Game prompted me for the Lv4 key.
3. Selected the Lv4 key.
4. The game crashed while loading, during EA’s scheduled update.

Current behavior:

• The Level 4 event shows “Started” but not “Cleared.”
• Every attempt to launch “Lv4 FINAL: ABYSSAL PARKWAY #1988” produces the error: “Our servers cannot process your request at this time. Please try again later.”
• The game no longer prompts me for the Lv4 key.
• All other MUT content, including online play, challenges, and other Trick or Treat levels, works normally.

Additional troubleshooting performed:

1. Purchased a new “Most Feared Level 1 Trick or Treat Event Key” from the Candy Store.
2. Received “#900 Murkwater Crossing Key.”
3. Launched “Lv1: Murkwater Crossing #900” successfully using that key.
4. Completed all three required Level 1 games and received the Level 2 key, “70 Catacomb Circle.”
5. Successfully launched “Lv2: Catacomb Circle #70” using the Level 2 key.
6. Continued progressing through the event and obtained another Level 4 key.
7. Despite obtaining another Level 4 key, “Lv4 FINAL: ABYSSAL PARKWAY #1988” remains inaccessible and continues returning the same server error.

Conclusion / Request:

The issue appears isolated to the Level 4 event and began immediately after the game crashed while consuming the original Level 4 key.

Replaying earlier levels and obtaining another Level 4 key did not resolve it.

Please investigate whether the original crash left an incomplete or stuck Level 4 event session associated with my account.

I am requesting that EA investigate whether this session can be repaired or reset without losing my existing progression.

This is a limited-time event, and the issue is preventing me from completing it and obtaining the associated rewards.

I’m having the same issue but with LV3 #100 and tried to restart but won’t let me access it with a new key and even tried uninstalling and reinstalling please let me know if u find a solution it really hindered my candy grinding

I'm having the same issue too. I click continue to play lvl 4 but Everytime I get " ERROR ea servers can't request this at this time". That's exactly how the picture looks like too. 

UPDATE 10/24/2026 — Over 48 Hours Without Resolution

It has now been over 48 hours since this issue began, and the event remains inaccessible.

Two additional players have confirmed similar problems, including failures affecting Levels 3 and 4.

Despite multiple EA Support cases, detailed bug reports, screenshots, and extensive troubleshooting, there has been no public acknowledgment from EA, confirmed resolution, or estimated timeline.

This is a limited-time event.  Every day without a fix means lost progression and rewards that cannot necessarily be recovered.

Can an EA Community Manager please acknowledge this issue and confirm whether it is actively being investigated?

I have the same problem with level 3 #150 and it has been going on for 3 days 

Exact same problem.  Neat.  I can't earn Candy like everyone else because of EA's glitch and their refusal to fix it.

Same problem here. It's infuriating not being able to earn candy and I want that Scary Terry card too. This is my first year on mut in a while. Is there any hope of a make right for this?

TO ALL AFFECTED PLAYERS — PLEASE HELP GET EA’S ATTENTION

If you’re experiencing this issue, please take the following actions:

1. VOTE/LIKE this original bug report. Help demonstrate how many players are affected.
2. COMMENT with your platform (Xbox/PlayStation), affected event level, and exact error. This will help document the extent of the problem.
3. CONTACT EA SUPPORT and open your own technical support case. Explain that the Most Feared Trick or Treat CPU Event is inaccessible and reference this bug report. Request that your issue be documented and forwarded to the Madden development team.
4. SHARE your EA Support case number here, if you’re comfortable doing so, along with any meaningful updates you receive.

Commenting alone may not be enough. We need EA to recognize that multiple players across different platforms are experiencing a progression-blocking defect.

Week 2 ends October 29, and every day without a fix represents additional lost progression opportunities.

EA Community Managers: Please acknowledge this issue and provide an official investigation update.

Hey, folks

Thanks for all the info. When you get a chance, please check first if you have any upgraded Most Feared content in your roster or EVO, remove them, replace them and test it.

If that changes nothing, provide us with the following

• EA ID:
• Steam ID
• Platform:
• If console, which console generation do you have? 
• What is your Gamertag/PSN ID? 
• Date/time the issue occurred?
• What type of issue do you have? Crash, disconnect, dashboard, server error
• Summarize your bug as specifically as you can: When I attempt to play the (event/mode/match, etc.).....The game will.....
• In which mode has this happened in?
• Have you made any changes to your UT lineup? Let us know if it will or will not allow you to edit the lineup or generate a new one.
• Have you removed any upgraded Most Feared player items from your lineup?

UPDATE 10/25/2026 — Requested Troubleshooting Completed / Issue Persists

EA_Shepard, thank you for acknowledging and investigating this issue.

I completed your recommended troubleshooting on Xbox Series X.

1. Removed ALL Most Feared player content from my Ultimate Team lineup.
2. I have NEVER used Season EVO.
3. Attempted to launch Most Feared Trick or Treat Level 4 again.
4. Received the exact same server error: “Our servers cannot process your request at this time. Please try again later.”

The issue persists even with all Most Feared content removed.

Original incident: October 22, 2026, approximately 1:30 PM ET.

Affected event: Lv4 FINAL: Abyssal Parkway #1988.

Platform: Xbox Series X

EA Support Cases:

• #257297310
• #257255992

These cases contain my account information, previous troubleshooting, screenshots, and technical reports.

I have also previously restarted the event, replayed the earlier levels, and earned another Level 4 entry. The same failure returned.

All other Ultimate Team content continues to function normally.

Can the Madden development team reference my existing EA Support cases to obtain the account information and troubleshooting history needed for further investigation?

If additional account identifiers are required, I would be happy to provide them through a private message.

With Week 2 ending October 29, I would greatly appreciate any further assistance or updates on the investigation.

Thank you.