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robert_warren_2's avatar
2 years ago
Solved

Account ban

How are you supposed to dispute an account ban I have submitted a dispute but I have gotten no response from anybody my account is still locked because it was hacked I was able to get the account recovered but now I cannot play any of the games that I have purchased and when I try to dispute it it says to get help through life support but I seem to not have access to life support because my account has been banned it's a little stupid trying to figure this out you would think they would make this a lot easier for people to get their accounts unbanned

  • Hi there, @robert_warren_27 

    Submitting a dispute does not guarantee the ban will be overturned. Also, it can take a few days before you get a response. If you submitted the dispute within the last couple of days, give it some more time to get a response.

    You're also welcome to contact an advisor to check on the status.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @robert_warren_27 

    Submitting a dispute does not guarantee the ban will be overturned. Also, it can take a few days before you get a response. If you submitted the dispute within the last couple of days, give it some more time to get a response.

    You're also welcome to contact an advisor to check on the status.

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