Account invalid

Hi @platinumjc843. 

When you have a chance please try resetting the password for your EA Account. It should let you log back into Madden after the password has been reset. 

For more details on how you can reset your password check out the EA Help website. If you run into any trouble getting it reset please let me know. 

Thanks!

/Kent

I reset my password yesterday when I tried to get it to work

@platinumjc843 

It's still telling you that your account is invalid? Is it possible that you might have your Xbox account linked up with a different EA Account?

I'm wondering if resetting the password didn't help because it was reset for a different EA Account rather than the one that's connected with your Xbox account. 

/Kent

I reset my password on the computer but how do I do it on the ps4

My account has been invalid for a week and support is pretty much useless. 

I already tried resetting my password - is there anything else I can do?

I have the same issue. Reset password and nothing. I too was playing the game fine then the next day it wouldn’t let me log in?! 

I’ve contacted EA help and their advice won’t work. For the past 3 weeks,  every time I get on Madden 20, it says “This account is invalid. Please visit help.EA.com for more information.” Before this issue occurred I never had an EA account. I can get on NBA2K20 but just not Madden. I’ve deleted the game and downloaded back again, but it didn’t work. I’m about to delete my saved data. So I don’t know what to do anymore. If anyone has had this issue and knows what to do, let me know

@Bryan78914 

Try resetting your EA Account password. This will help in most cases.

If that doesn’t work, wait 90 minutes and try again. You may have tried to reset your password too many times and too fast. 

Contact us for help if you’re still having trouble.

Related Help article: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/

Thanks.

Hi all. 

If you've reset the password and you're still getting this same error please reach out to the EA Help team so they pull up your account and take a look. 

For more information on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well. 

/Kent