cant invite friends

I bought this to play with my cousin and we can't even play together . Starting to get pretty damn frustated. We are friends on the EA app, everytime we play we either cant see each other online in the game to invite each other, or he can see me but I do not receive an invitation when he sends one.

Platform(Include which Generation): EA App on PC
EA Profile Name: IAmFreedom
Type of Network being used: Ethernet
Date/time issue occurred: 12/13 at 9:48am PST, 12/10 in the evening
Are you getting an error message (if so what is it)? No error meesage
What are you trying to do when running into an error/ getting stuck? Invite a friend
What was the last action you completed before it happened? Opened exhibition, the yard or opened ultimate team
How often does the bug occur? Every time we play
Steps: How can we find the bug ourselves? Try inviting a damn friend
Also, include any troubleshooting, Screenshots/Clips you might have:

3 screenshots attached. One shows my friend online in the EA app (im talking to him and confirmed he is in the games menu)

Second shows no friends online according to the overlay

Third shows no friends in friends list in the game