Can't login to EA servers

I have bought EA play and downloaded Madden 23. I go to play it, and I can't log in to the EA servers. So, I went to make sure my PlayStation account and EA account were linked... it was... so I thought that maybe if I unlinked it and relinked it, it might work.

I have tried to talk to chat support twice today. The first told me that because I unlinked and relinked my Playstation account to EA, I'd need to reinstall Madden 23. So, I did that... it's reinstalled, and I still can't login to EA servers on my game. I haven't played it yet. I haven't created a character. On the main page, beside the touchpad icon, my PlayStation account name is there, so I know I'm logged in with my PlayStation account fine. The "Thanks Coach" picture has "Sign into EA servers" on it. So I click the 3 dots, and go to EA account... it loads as though it's going to log me in... then it pops up an error window briefly saying: In order to access the online features for this title your account on PlayStation network must be signed in and you must be signed in to the EA servers". That only pops up briefly before switching to: "Warning: Unknown Error occurred". So I click OK, and it goes back to the previous error: "In order to access..." 

The second chat agent can't figure out my problem, because my fiance also has his own TV, his own PlayStation, his own ea play subscription, his own ea account, his own PlayStation account and his own PlayStation plus. His Madden 23 works fine. So it's not a problem with our router because we have no problems playing any other games at the same time. There is no reason why I can't log in, and it's not a really good first impression of EA play. I buy it to play Madden, and I can't even log in to create my first character!