Forum Discussion

funkster33's avatar
funkster33
4 years ago

Can't Open Eggs

Hello, 

I have over 1600 Eggs still sitting in my packs. Every time I try to open them I get the "server cannot process request at this time" error. I've contacted EA since Sunday and been told it's a known issue, it's not a known issue, and even that it has been fixed. I have reinstalled Madden, installed PS4 version, completely powered down PS5 and reset license and still nothing. I make my living streaming but all my currency, 100+ million coins, is tied up in those eggs. I can't seem to get anywhere with EA chat so I'm hoping anyone can help.

Thank You

15 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hi, @funkster33 

    Thanks for reaching out. Have you tried creating a new lineup under your roster and set it to BEST OVR to see if that clears up this error? That works for this error for other various MUT issues. 

    Do you get this error when you visit your pack section or when you go to try and open up a pack?

  • funkster33's avatar
    funkster33
    4 years ago

    Thank you for replying,

    I actually saw your post above about the steps to take and unfortunately it did not work for me, tried twice just in case I missed something. This is a known issue from even last year. This issue is happening when I try to visit pack section. Every other aspect of the game works perfectly..challenges..opening other packs..AH.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hi, @funkster33 

    For this request please contact our Support team below so they can submit a ticket to the Madden team to help get this addressed for you. We unfortunately do not have a timeframe on when this type of issue will be resolved, however this is the correct path I have to direct you to go in order to get a resolution around this issue. I'm sorry you've been impacted by the latest Sugar Rush event eggs blocking you from accessing the packs. I've raised this issue to the Madden team so they are aware of players receiving this type of bug so they can understand what can lead to this happening in the future.

    I know one player wasn't able to open up more packs due to their binder being full. They wouldn't be able to open up the packs because any items there wouldn't be accepted to their binder. Do you have room to free up in the binder? I am not sure if that will help but figured I'd ask. 

    Here is how to contact our Support team:

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

  • funkster33's avatar
    funkster33
    4 years ago

    I have talked to 20+ agents and they send me here. The most frustrating part is every chat they tell me it's not a known issue, even though I reported it everywhere I could. I don't know what to do.

  • funkster33's avatar
    funkster33
    4 years ago

    Any update as it's now 6 days in..and still not even an email from EA just nothin..please help!!

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @funkster33

    Hey there! Apologies, I was out for the last couple days. The last update I received is the team is looking at the account, however this may take longer to address due to the amount of eggs that appeared on the account.

    How did you acquire that many eggs?

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,143 PostsLatest Activity: 4 years ago