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Chava3894's avatar
Chava3894
Not applicable
5 years ago
Solved

Can't play my friend on Madden 21 online head to head

Product: Madden NFL 21
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? chavaranks#3103
Date/time issue occurred 02/24/2021
What type of issue do you have? Gameplay
Which mode has this happened in? Online head to head
Summarize your bug Can't invite my friend to play because he doesn't appear on my friends list. We both have Madden 21. I have the Xbox Series X and he has the Xbox Series S. I have Madden 21 Series X version and he has the Xbox One version, however, they both say that they're optimized for the new Xbox. Shouldn't we still be able to play against each other? If not, do we have to re-buy the same version?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? N/A
What happens when the bug occurs? Can't invite my friend to play online head to head
What do you expect to see? N/A
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4 Replies

  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    5 years ago
    @Chava3894 you can play together if both of you start the game in the same xbox version. I'm not exactly sure how to do it (I'm not used to play on xbox) but there should be an option to select the xbox version before you start the game.

    hope that helps. good luck!
  • geturw8ups0n's avatar
    geturw8ups0n
    Not applicable
    5 years ago

    I have next gen counsel Xbox series X. I am trying to play a friend of mine that is on my friends list who also has next gen counsel Xbox series X. We are both using madden 21 for next gen counsels series x/s. We were able to play a couple games. But all of a sudden my friends list now only shows 5 people and he is not one of them. We can chat and communicate. My NAT type is  open as well as his. We have uninstalled madden and reinstalled madden and also did a hard shutdown of both our xboxes. We used two methods for the shutdown. First, we went and performed a full shut done in the general settings. After turning on the Xbox we then held down the Xbox button on the counsel and removed the source from the Xbox for a full 5 min and powered on the Xbox. Still unsuccessful. Friends list is still empty. 

    so now I am asking for help. What is the fix? If a fix isn’t identified are you working to identify a fix?  If you’re working to identify a fix what is the expected timeline until a fix is available?  Please keep me updated as you troubleshoot. 

  • Chava3894's avatar
    Chava3894
    Not applicable
    5 years ago

    I tried to but when I select the version of the game I have and try to change it, it wants me to purchase it. 

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