card becoming bnd and not switching back after i took abilities off

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? ThePyrexMan
Date/time issue occurred 08/15
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug I bought a Justin Herbert off the market put ability on him and he became BND. Took the abilities off because i wanted to sell him and he is still BND. I want to sell him and get my 100,000 coins. I have photos of the purchase made on your marketplace and the bnd i have has 2.000 training exchange instead of 150 like the ones that came in the starter packs. please fix this so i can get my coins
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Put abilities on card and undue the upgrade
What happens when the bug occurs? my car became BND
What do you expect to see? make my card actionable or give me coins to make up for the price lost.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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here are the pictures proving i got ripped off