Challenge Rewards

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? Playstation 4 Pro
What is your gamertag/PSN ID? Rigxr
Date/time issue occurred 8/8/19
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I am playing the Packers Theme Building solo challenges and I'm playing the Raiders game and everytime I finish the solo challenge I don't get stars or rewards. It doesn't let me start the next solo challenge in the sequence. It is very frustrating.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play the solos and see if it happens to you.
What happens when the bug occurs? It says access denied if I try to play next challenge and if i return to the menu it says "the EA servers are still processing this game..."
What do you expect to see? A fix or help.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? Playstation 4 Pro
What is your gamertag/PSN ID? Rigxr
Date/time issue occurred 8/8/2019
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I am doing the packers theme builder solo challenges and i am playing the raiders game, everytime I complete it. It doesn't give me stars or rewards. I have tried replaying this 5 times now and it continues to not let me get these solos done.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try playing these solos.
What happens when the bug occurs? Every time I complete this solo, it says "the EA servers are still processing..."
What do you expect to see? A fix for it.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

I just grinded the superstar solos to get the NAT superstar master pack, I have 146 stars and it says I earned the pack but have have not received the pack, I did receive the nat 84-85 ovr superstar pack

This is stupid, It will probably be days before I get a response. Ea should at least have 24 hour support if they aren't going to release a fully tested and finished game, instead we get an unfinished product and all EA cares about is counting there money.

---

@DarkFang2003 wrote:

This is stupid, It will probably be days before I get a response. Ea should at least have 24 hour support if they aren't going to release a fully tested and finished game, instead we get an unfinished product and all EA cares about is counting there money.

---

@DarkFang2003 

Our 24/7 Support is available via live-chat and phone at Help.EA.com or EA Help on Twitter if you need immediate assistance. 

Are you able to get the rewards by clicking on the Milestone tile at the very top?

1. Madden 19 - The Next Level - Stay on your Own Side and Treacherous Skies not completing. 
2. I have played each of the levels 10x each and neither 5 stars closes the challenge, nor does obtaining 1 Star with no bonus stars closes the challenges either. 
3. Photo attached of both challenges still registering 4 stars. It’s a glitch!

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? steakman479
Date/time issue occurred Ever since I got it
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I’ve done the assemble your team challenges deep threats a bunch of times and it doesn’t say I completed them and I get nothing, same with the next level I did 2 of the challenges and it still said I didn’t do them, please fix this
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to ultimate team and assemble your team (but I don’t think everyone is having this problem but I am)
What happens when the bug occurs? It doesn’t give me anything
What do you expect to see? That I completed it
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Please fix this 

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? IIVII Paws
Date/time issue occurred August 13, 2019 at 1030pm
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I have just 100% completed my Journey: NFL 100 Part 1 challenges and didn’t receive my Tier 9 awards even if it says it has been earned. Please help, finishing this set of challenges unrewarded is a bit upsetting. Thank you for your time.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Look into your solo challenge rewarding systems.
What happens when the bug occurs? I don’t receive the awards I have earned.
What do you expect to see? I expect to receive my one gold premium pack and maybe a couple more for the inconvenience.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One X
What is your gamertag/PSN ID? IIVII Paws
Date/time issue occurred August 13, 2019 at 1030pm
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I have just 100% completed my Journey: NFL 100 Part 1 challenges and didn’t receive my Tier 9 awards even if it says it has been earned. Please help, finishing this set of challenges unrewarded is a bit upsetting. Thank you for your time.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Look into your solo challenge rewarding systems.
What happens when the bug occurs? I don’t receive the awards I have earned.
What do you expect to see? I expect to receive my one gold premium pack and maybe a couple more for the inconvenience.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Hey MUT fans,

The team is requesting information around this and any help you can provide will greatly help out the QA team in reproducing what's causing this. Please respond back with the following in this format if you're not receiving any stars or rewards from a Solo Challenge:

• Xbox Gamertag/PSN ID/Origin ID
• Platform you play on?
• Which Challenge(s) is it?
• Are you missing rewards or stars? 
• Does changing your team's visuals fix it?
• Does clicking on the Milestones tile at the top grant you the rewards?

We'll get this relayed over to the team right away. Thank you for your patience!

For me, it's the first challenge in new orleans, Cleveland and Oakland Theme builders. As well as its happened multiple times to every other challenge ive tried in assemble your team, level challenges and all journey challenges.