Download new patch now can’t get into game
I downloaded the new patch and now I can’t even get onto the game at all. It starts loading and then kicks me to XBox Home screen. WTF!
Forum Discussion
10 Replies
EA_KentCommunity Manager
Hey @rfazz,
Are you still running into this same issue when you're trying to play? If so, can you try something for me to see if it helps? Open up our Xbox Settings, then go to Network Settings. From there go to Advanced Options and select Alternate MAC Address Clear. The Xbox will restart after that.
Let me know if you're still having any trouble starting up Madden NFL 21 afterward. Thanks!
/Kent
Noticed there is a new update available an hour ago. Will download later today. If that doesn’t work I will try you advice and let you know.
thanks.
Just got back on and now it says I need to reinstall Madden 21. I never deleted. What the hell is going on?!?!
This is ridiculous. I Went to reinstall Madden Series X and it stops installation and starts installing Madden regular version. And it says that is corrupted and to uninstall and reinstall. I did that and now neither versions will install. I’m about done with this BS. I want my money back for this garbage!!
@EA_Kent the version of Madden 21 I purchased through Microsoft for Xbox One is called Madden NFL ‘21 XBox Series X. Since I downloaded the patch it started to crash and then yesterday it deleted the version off my hard drive and will not re install no matter what I do. I have reset my XBox uninstalled the version and Tried to reinstalled. Now it will do nothing. Keep getting ‘stopped installation’ as it also tries to install the free trial version of Madden ‘21. Which also doesn’t install. This is a complete [Admin - Removed].
- EA_Kent
Hmm, I see.
Since the Xbox Series X hasn't actually launched yet, I'm not sure why it would be showing that version of the game on the Xbox Store. When you have a chance I'd recommend getting in touch with the Xbox Support team so they can take a look and see what might have happened. There may be something they need to change on your Xbox account in order to fix this so the game can be reinstalled from the Xbox Store.
/Kent
EA_Blueberry@rfazz Thank you for the picture. Have you tried deleting both downloads and games off of your console, then tried to reinstall the game again?I deleted both versions and now when I try to download again it will not work. As well as all other games. So I have been without the console for a week now. Spoke to Microsoft and they also cannot fix the issue. So your update completely ruined my XBox.
