Face of franchise freeze
Product: Madden NFL 23 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? Mikemurderscene Date/time issue occurred 8/20 4:10 What ...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Madden Fans,
If you are running into an issue with FotF freezing try the following steps depending on your platform
Xbox:
Spoiler
- Close other running games or apps, (for Series X|S also close others running in quick resume)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Clear Persistent Storage
- Clear Alternate MAC
Playstation:
Spoiler
- Check for updates
- Restore Licence
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC:
Spoiler
- Try these steps to make sure there aren't any other programs that may be preventing the game from properly saving (anti-virus, firewall, Windows Settings)
- Disable Origin in-game overlay and any other running overlays
- Repair via the Origin client
- Clear Origin Cache
- Clear EA App's Cache
- Run the System File Checker tool then Check for Windows and GPU updates
If you continue seeing issues let us know the following:
Product:
Platform:
Which console generation do you have?
What is your gamertag/PSN ID?
Date/time issue occurred
What type of issue do you have?
Which mode has this happened in?
Summarize your bug
How often does the bug occur?
Steps: How can we find the bug ourselves?
What happens when the bug occurs? T
What do you expect to see?
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
@EA_Illium None of these worked. Please fix this we cannot proceed with our games!
Product: Madden23
Platform: PS5
Which console generation do you have? Digital
What is your gamertag/PSN ID? Spooky_kennel9
Date/time issue occurred 21/08/2022
What type of issue do you have? Crash
Which mode has this happened in? Franchise offline
Summarize your bug On Franchise offline mode when I become a free agent and select a new contract for a new team the game crashes and goes back to PS5 menu.
How often does the bug occur? 100%
Steps: How can we find the bug ourselves? Become a free agency and select a new team.
What happens when the bug occurs? Game crashes and goes back to PS5 menu.
What do you expect to see? My player in the new team.
Product: Madden23
Platform: PS5
Which console generation do you have? Digital
What is your gamertag/PSN ID? Spooky_kennel9
Date/time issue occurred 21/08/2022
What type of issue do you have? Crash
Which mode has this happened in? Franchise offline
Summarize your bug On Franchise offline mode when I become a free agent and select a new contract for a new team the game crashes and goes back to PS5 menu.
How often does the bug occur? 100%
Steps: How can we find the bug ourselves? Become a free agency and select a new team.
What happens when the bug occurs? Game crashes and goes back to PS5 menu.
What do you expect to see? My player in the new team.
