Face of franchise freeze
Product: Madden NFL 23 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? Mikemurderscene Date/time issue occurred 8/20 4:10 What ...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Madden Fans,
If you are running into an issue with FotF freezing try the following steps depending on your platform
Xbox:
Spoiler
- Close other running games or apps, (for Series X|S also close others running in quick resume)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Clear Persistent Storage
- Clear Alternate MAC
Playstation:
Spoiler
- Check for updates
- Restore Licence
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC:
Spoiler
- Try these steps to make sure there aren't any other programs that may be preventing the game from properly saving (anti-virus, firewall, Windows Settings)
- Disable Origin in-game overlay and any other running overlays
- Repair via the Origin client
- Clear Origin Cache
- Clear EA App's Cache
- Run the System File Checker tool then Check for Windows and GPU updates
If you continue seeing issues let us know the following:
Product:
Platform:
Which console generation do you have?
What is your gamertag/PSN ID?
Date/time issue occurred
What type of issue do you have?
Which mode has this happened in?
Summarize your bug
How often does the bug occur?
Steps: How can we find the bug ourselves?
What happens when the bug occurs? T
What do you expect to see?
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Product: Madden NFL 23
Platform:Xbox Series S
Which console generation do you have? Microsoft Xbox Series S
What is your gamertag/PSN ID? Irish Monarch
Date/time issue occurred 08/21/22
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Face of the Franchise
Summarize your bug When i go to select new contract game freezes and kicks me out
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Finish first season and sign a new contract
What happens when the bug occurs? Game freezes then kicks you out
What do you expect to see? To be able to sign a new contract and continue to play
PS4 Crash Reporting: Please copy the text you put in the crash report here. NA
What is the AMD or Nvidia Model Number of your graphics card? NA
Enter RAM memory size in GB 1 tb
Please fix this ASAP
