Franchise Mode Crashing

Product: Madden NFL 23
Platform:Xbox Series X
Which console generation do you have?
What is your gamertag/PSN ID?
Date/time issue occurred 23/08/2022
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Face of the Franchise
Summarize your bug Multiple crashes and freezes, some when creating character and selecting equipment, taking you back to signing screen. Also will allow you to complete all of the tasks prior to game week 1 but when selecting the game tab the game freezes and does not allow you to select a team or continue to the game at all, you can skip to next week summing the game but where is the fun in that.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? In franchise and face of the franchise modes I was unable to play the games, all other training and selection aspects worked, this was on the free trial for reference. If you take your time in create modes it sends you back.
What happens when the bug occurs? Either takes you back to signing screen or just does not allow you to continue with the game essentially creating a roadblock.
What do you expect to see? The ability to pick a team or just continue to the game day. Not be taken back to the signing screen.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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Product: Madden NFL 23
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? Biscuit8527
Date/time issue occurred 23/08/2022
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Face of the Franchise
Summarize your bug Multiple crashes and freezes, some when creating character and selecting equipment, taking you back to signing screen. Also will allow you to complete all of the tasks prior to game week 1 but when selecting the game tab the game freezes and does not allow you to select a team or continue to the game at all, you can skip to next week summing the game but where is the fun in that.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? In franchise and face of the franchise modes I was unable to play the games, all other training and selection aspects worked, this was on the free trial for reference. If you take your time in create modes it sends you back.
What happens when the bug occurs? Either takes you back to signing screen or just does not allow you to continue with the game essentially creating a roadblock.
What do you expect to see? The ability to pick a team or just continue to the game day. Not be taken back to the signing screen.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

I have videos of the issue but no images