Franchise Mode Crashing

Product: Madden NFL 23
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One
What is your gamertag/PSN ID? LuckySniper8748
Date/time issue occurred Multiple times
What type of issue do you have? Gameplay
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? Brad Muller
Summarize your bug Every time I finish a season with a player I created (running back), I "demand release" and then select a contract with another team. When I select a contract offer, the game crashes and starts over. After a couple of times of this happening it eventually won't offer me any contracts and I have to retire the player after one season.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Create a player in Franchise Mode such as a running back. Play a season. After Super Bowl, Demand Release and advance to where you get a contract offer(s). Try to select the contract offer that you want.
What happens when the bug occurs? Game crashes and I have to retire my player.
What do you expect to see? I expect to be able to agree to contract with another team and play another season like I've always been able to do in previous versions of game.
PS4 Crash Reporting: Please copy the text you put in the crash report here. n/a
What is the AMD or Nvidia Model Number of your graphics card? n/a
Enter RAM memory size in GB n/a

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Franchise Mode bug. See above.