Franchise offline - unable to enter owner name when choosing owner mode.

Hi @tmcb2020, 

Have you tried using a different first and last name to see if that helps at all? I've seen some cases where the game is rejecting the name due to some sort of filter. Let me know if that makes any difference at all for you. 

/Kent

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? Playstation 4 Pro
What is your gamertag/PSN ID? KruseControi
Date/time issue occurred 09/12/2020
What type of issue do you have? Exploit
Which mode has this happened in? Online head to head
Summarize your bug I was unable to use my last name for my character. The last name is Kruse and it said that it was innapropriate...
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Put Kruse in for the last name of a character in "my yard"
What happens when the bug occurs? It says the name is inappropriate or contains something inappropriate
What do you expect to see? My last name working
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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I would like to use my last name for my player in "my yard."

Hey @KrUsE_CONTROL_2, 

Thanks for the report on this. 

We've passed along the feedback we've been getting regarding the name filter in this year's version of Madden. We'll continue to forward these reports up to the team as they come in. 

/Kent

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? BiLLtooTRiLL
Date/time issue occurred Sunday, 9/20-Current
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Offline
What is your Franchise League Name? My Career
Summarize your bug I change role from coach to owner. I then pick owner type, and it takes me to screen to enter owner name. When I press start to enter name, game freezes for a few seconds, then crashes to XBOX home screen.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to Franchise Mode - Offline, change role from coach to owner, then pick owner type, takes you to screen to enter owner name. Press start to enter name, game freezes for a few seconds, then crashes to XBOX home screen.
What happens when the bug occurs? I change role from coach to owner. I then pick owner type, and it takes me to screen to enter owner name. When I press start to enter name, game freezes for a few seconds, then crashes to XBOX home screen.
What do you expect to see? To be able to proceed to Franchise Mode with an owner name.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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Basically, this is an ongoing issue for me. i cannot start a Franchise Mode with a name, and when I try to press enter to confirm name, the game freezes, then crashes and takes me back to XBOX home screen. 

@tmcb2020 

Hmm, thanks for giving that a shot for me. There might be an issue with the save data for the game that's causing this to happen. If you're comfortable with it can we try deleting the save data to see if that helps? You wouldn't lose your progress in online game modes like MUT, but local save data like Franchise would be deleted. If you'd like to give it a try follow the steps below: 

Go back to your Xbox dashboard, and highlight Madden NFL 21. Hit the Menu button on your controller then go to Manage game & add-ons. Scroll down to saved data and choose the Madden NFL 21 data for your Gamertag. Select the Delete Everywhere option. This will delete the save from your local storage as well as Xbox cloud storage.  

Let me know if you're still running into this same issue after that. Thanks!

/Kent

@EA_Kent 

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@dubbelfel wrote:

@EA_Kent 

 

I tried this and it worked, thank you! But will I have to use the same name for my character all the time from now on for it to work? 
For me it chrashed when I tried to save my characters name in franschise offline mode and it didn't matter if it was player, coach or owner. I forgot what name I used the first time so I couldn't try that. 

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After the last update  I was able to enter.   Thank you.  

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One
What is your gamertag/PSN ID? Snooze1523
Date/time issue occurred 12/2/20. 4:30pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Offline
What is your Franchise League Name? Offline
Summarize your bug Cannot create an owner in offline franchise mode. Enter the owner name and the screen flashes and goes back to the enter name screen with all the information deleted.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Create a franchise with custom owner and edit name
What happens when the bug occurs? The game deletes a custom owner name.
What do you expect to see? The name entered to be there.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Cannot create a custom owner in offline franchise mode. I enter the custom name and the game goes back to the enter name screen with all information deleted.  Tried uninstalling the game and deleting my saved data. Does not fix the issue. 

Hey @mooch12, 

Thanks for the info!

We were seeing some issues recently with names not being accepted on Xbox, but it looks like that particular issue should be resolved. Are you still running into the same issue when you're trying to name your owner? 

/Kent