I'm on Firefox 64-bit 43.0.4 and the Unity plugin simply won't install. It runs through the whole installation, claims it's completed successfully but it never works. I've cleared my cache, history, cookies, everything. Still no luck. It's definitely installing the 64-bit version of the plugin so that's not the issue either. Before this, gameface worked fine. Can anyone help me understand what's wrong?
Thanks.
Community ManagerIn Firefox, go to the menu, Add-ons and make sure the Unity Player is set to Always Activate.
See the following article for the requirements, how to and troubleshooting:
http://help.ea.com/en/article/ea-sports-game-face-requirements-and-troubleshooting/
Community ManagerDoes your Windows user account have admin rights? Do you see any error message?
http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/
Community ManagerCommunity ManagerIt is very rare that a player has this much of an issue to download and install that plugin.
Just so we are on the same page here:
You download the plugin and run the installation that appears to complete.
Your accounts are linked as per the troubleshooting article I posted earlier.
Using Firefox, you log in at https://www.easports.com/ then click services, Game face.
Help me understand at what part of the process you are having an issue with.
I'm not sure how else to say it other than how I've already said it.
The plugin will not install. I run the installation, it says what the image below shows. But Firefox doesn't acknowledge it being installed. There's no other way to say it. Are you sure this plugin is compatible with Firefox 64-bit?
