Game
Need help with this issue
Forum Discussion
I've been having the same issue on PS5 for the last week. It was working fine until then, and all other online functionality for other games (including Madden 21 somehow) works fine. Had my friend login to my PSN account on his PS5 at his house and he got the same error (works fine for him on his own account), so I'm confident it's an issue with my EA account and not anything with my network setup.
EA_Aljo
Community Manager
Community ManagerDid you try power cycling as I mentioned in my last response?
I have tried power cycling my PS5 and my modem, logging out and back in, uninstalling and reinstalling the game, changing passwords on my PSN and EA accounts, changing every network setting I can think of, unlinking and relinking my PSN and EA accounts, and more.
As I mentioned, I also had my friend try to log into my account on his PS5 on his network at his house, and he got the same issue. He can use his own account with no issues. That would seem to rule out any issues with my PS5 or my network and indicate that the problem lies with my EA account. And again, I think I've done everything I can with the account on my end (log out and back in, reset passwords, unlink and relink).
- EA_Aljo
I definitely do not recommend unlinking your account. That has the risk of losing all content and progress. Which, we would not be able to recover.
Since this is pointing to an account issue, please open a case with an advisor by following the instructions here.
I've talked to 3 EA support advisors already. They all gave me steps to try that assumed the problem was with my PS5 or my network, which did not fix it. One of them told me I could unlink and relink and I would not lose any data as long as I linked back to the same account, so I went ahead and tried it because no one has given me any better ideas.
The last support advisor suggested I post in this forum since they didn't have an answer, and now you're suggesting I talk to a support advisor because you don't have an answer, so I'm not really sure where I'm supposed to go from here.
