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Need help with this issue
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EA_Aljo
Community Manager
Community ManagerI'm sorry to say, I'm out of ideas. An advisor can look into this further. Please follow the instructions here for opening a case.
Thanks for trying. As I mentioned previously, when I go to EA Help, I'm no longer seeing an option to start chat if I try to resume an existing case or if I try to open a new case. I just get pointed to a help article. From the help article, if I click "get in touch with us" under "Still need help?" it just takes me back to the page with a link to the help article and there is not an option to start a chat (which I had seen previously).
Do you know if there is any way other than the online chat (which I don't seem to have access to currently) to open a case or speak to an advisor like an email address or phone number?
- EA_Aljo
You should also be able to submit a case by email. If you opened a case before by chat, follow the same steps. However, chat is not always an option and can be dependent on advisors being available.
I take it that means you don't know what the email address would be? I can't find anything on the website.
I guess I'll just keep checking for the chat option periodically and hope it shows up again at some point.
- EA_Aljo
There is no email address. It's just an option when opening cases. If you're not seeing it, continue to wait for chat to show up.
Gotcha, thanks.
Possible workaround – I saw another thread where someone having a similar issue was told by EA support to try turning off account verification on their EA account as a workaround. I tried it, and it seems to have solved the problem for now. Give it a shot if you’re still having issues connecting to the EA servers.
