Game
Need help with this issue
Forum Discussion
EA_Aljo
Community Manager
Community ManagerYou should also be able to submit a case by email. If you opened a case before by chat, follow the same steps. However, chat is not always an option and can be dependent on advisors being available.
I take it that means you don't know what the email address would be? I can't find anything on the website.
I guess I'll just keep checking for the chat option periodically and hope it shows up again at some point.
- EA_Aljo
There is no email address. It's just an option when opening cases. If you're not seeing it, continue to wait for chat to show up.
Gotcha, thanks.
Possible workaround – I saw another thread where someone having a similar issue was told by EA support to try turning off account verification on their EA account as a workaround. I tried it, and it seems to have solved the problem for now. Give it a shot if you’re still having issues connecting to the EA servers.
