I. Have not received none of my house rules packs missing multiple packs

Ok all week I have either been getting the wrong content or not getting packs at all for completing challenges, missions, solos house rules and etc. Monday morning I purched 4 AKA packs  2 12000 points 87+ packs and 1 early bird AKA pack  and 1 othe AkA pack and when it came down to opening the bonus content none of the had AKA players in them I tried to contact ea help chat and the guy gave me the runaround and told me to check back the  next day for make rights but I didn’t get anything but BAD CUSTOMER SERVICE and still 5 days later still no make rights. With the amount of money I have invested into this game I expect a better product and better n customer service so can someone please tell me when or when will I get my make rights content below I will attach a photo copy of the amount of money I have spent on point in the last 7-10 days .