I. Have not received none of my house rules packs missing multiple packs

I grinded the House rules in order to obtain pp points. I received none of my packs but received all of the coins. This is very frustrating and makes it impossible to enjoy if I'm unable to be awarded items that I have earned. So rewards can't be all the way broke if I got my coins every single time. It would be nice if someone could respond. I tried contacting ea help. And some lady who was super hard to understand gave me answers from a script instead of looking into my issue. Everything can't be broke and if it was why did you release a non functional title?