Forum Discussion

Rias-Nol-A_fhei's avatar
Rias-Nol-A_fhei
3 years ago

I opened a 86 headliners hero (special) pack but never got any players

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? Rias_Nol_Alfhiem
Date/time issue occurred 8/19/2022 11:29 PM CST
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I bought my second 86 headliners hero (special) pack for 950 green points but when I opened the pack, the animation happened where the pack slid open but it went straight to the store screen and I never got any players
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I don’t know
What happens when the bug occurs? The pack opening animation occurs but it goes straight to the store screen and you don’t get any players from the pack
What do you expect to see? The pack opening animation to occur then it shows the players you’ve received
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

This is what happened when the pack opened

Edit: I messed up after all the fuss I made speaking with a customer service associate and making reports. I might have actually got a player after all...

madden nfl 23

6 Replies

  • Rias-Nol-A_fhei's avatar
    Rias-Nol-A_fhei
    3 years ago

    Are they in your binder cause with me I didn’t realize cause just before I opened a pack and got two headliners players at once and mistook my new players for those players and just didn’t notice for several hours. While it seems you don’t get any players from the pack, the pack just slides open and you don’t get anything, they still show up in the binder.

    If they’re not in your binder, perhaps try customer service...

  • PhatMeista's avatar
    PhatMeista
    3 years ago

    I opened 2 x Platinum Packs for 500 points under Special Offers for leveling up in Field Pass.  Opened the pack and went back to Marketplace screen.  The pack just dissappeared and still has not yet arrived.  I brought it up to EA Help but still no luck

  • Rias-Nol-A_fhei's avatar
    Rias-Nol-A_fhei
    3 years ago

    Yeah that’s what happened to me (except they showed up in my binder). All I can suggest is to speak with an advisor about it cause I don’t think the pack will reappear without assistance from EA cause you did open it after all and the game knows that (or that’s what I believe). The people at EA will be able to tell what you are missing but the chat will probably be lengthy so patience is required. Also they will ask for an exact date and time of purchase.

    Since you don’t actually have the players in your binder things may turn out different for you, but chances are you won’t get an immediate solution and will have everything you chatted about will be passed on to the appropriate group and you will have to report it on bugs (or maybe not since I already did) and you will have to wait for a response...

    I just noticed that this could be seen as complaining, I was just telling you so you would know what to expect...

  • skydogg54's avatar
    skydogg54
    3 years ago

    na its still happpening i just did this and they say i have him and check but the packj says 5/ 6 players like i never bought it

Recent Discussions