I was falsely banned for game cheating and won my appeal. However....

@initialdat @Same thing happened to me, I’ve been waiting 2 weeks and still no fix, what’s weird is I can access my account and play on a PS4 but my PS5 has the unable to retrieve your content error

No answer though on an ETA for a fix, or how it occurred

I've reached out to customer support countless time and exhausted my effort without any luck. It wasn't until this morning that they have finally acknowledged this known issue. There's currently no fix at the moment (note that this has been ongoing since the start of Madden release). 

So EA accused me of cheating without any proof. Restricted my account, then admit that they were wrong, and the end result is to screw up my account some more without a proper fix.

As they have withhold my access from madden and won't let refund my money, I believe this falls under the definition of theft/consumer fraud..

I am filing a complaint to my state's attorney general/consumer fraud department as this is the only way to escalate this issue and for it to gain traction.

Hi,

I've already reached out to TOS and they have commented. However, I am unable to access account nor get my money back. There is no fix for this known issue that has been occurring since the launch of the game. So how are you guys going to justify falsely banning accounts and then unable to restore them knowing that this issue has been occurring for quite some time?

Hello I've had same issue for months and had no fix ease help me

Unfortunately you will have to accept that the account is gone. Electronic arts ? More like electronic FRAUDS. Absolutely bemusing how a multi billion dollar company can be as bad as this yet still make revenue after revenue year in year out. Worst customer service I’ve ever come across 

I’ve had this issue for quite some time. Account was falsely banned for cheating, Decision was reversed and my ban showing as overturned in ban history. Still can’t access my mut or anything other than play now. 

these EA community managers are useless too, always copying and pasting from their answer pages with replies 

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@biggzz25 wrote:

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these EA community managers are useless too, always copying and pasting from their answer pages with replies 

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There is a TOS team & there is EA SUPPORT & there are EA community managers (CMs here in this forum, on Facebook & Twitter).

Here is what each of these three groups (of nice EA people) can do for you:

1. An EA agent at EA SUPPORT can only check the status of your Ban, and maybe(?) urges your case to the TOS team;
2. EA CM can sometimes fix some specifics for certain games, but usually, they can't do "anything based on a public" social media/forum post ☹️
3. only the TOS Team can unban or sometimes give information about the "ban reason".

@biggzz25 I wish you good luck with your case!

@Mikimuster3Have you heard this dude guys 😂 replying to my post thinking he’s got some good advice for me

I have paid for a service and game which I am not receiving. Firstly 3 weeks ago I was incorrectly permanently banned and this was reversed when a review was carried out by the TOS team who clearly knew I’ve not cheated at all as the only thing I’ve played is SOLO CHALLENGES AND NOT A SINGLE ONLINE GAME. 2 weeks have gone and I cant play any game mode. Like how bad does EA have to be to ban me for no reason whatsoever and after unbanning me I’m still doomed cause that’s how bad EA is. 

This is theft and I want a refund. I bought this game on sale in January and it’s biggest mistake I’ve made. 

 Having same problem .Did not get this sorted .